For financial advisory provided in respect of a Listed Specified Investment Product, FAA-N16 requires the adviser to maintain records of all client communications, including:
FAA-N16 requires the adviser to maintain records of all communication with the client relating to advice on a Listed Specified Investment Product, including a record in the form of a file note or a tape recording of the telephone conversation.
Telephone advice on a Listed SIP must be captured contemporaneously (file note or recording), not reconstructed from memory.
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